Balances and credits on patient accounts are nonexistent with patient's who are cash patients or are part of our Dental Savings Plan. For patients who rely on "insurance", there can be a balance or credit for any of the following reasons:
- You are not actually covered. Even if you have a card and provide us with the appropriate information, you may not have been properly enrolled or your benefits may have been changed. Coverage status can change with a a lot of factors outside the control of your healthcare provider.
- Your insurance company provided us with incorrect information. We rely on your insurance company to provide accurate information to us. If incorrect information is provided, our estimate may be leave your account with a balance or credit.
While it is a significant inconvenience to a lot of patients when they are left with balances, we ask that you reach out to your HR department with your employer or your insurance company with any grievances as those are the folks who control what benefits you get and how procedures are paid.
Finally, it is our responsibility to inform you about any outstanding balances that your insurance company does not cover. Please try not to get upset with the messenger.
Credits on patient accounts are either refunded to patient via the method of original payment or they can be kept on the account for future treatment if the patient chooses.
Our dentists, hygienists, dental assistants and dental practice administrators went into healthcare to care for patients; we do not want to be used as scapegoats for the insurance industry. If you are having difficulty with paying a balance on your account, we're happy to discuss financial options with you for any unanticipated outstanding balances.